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The Challenge: Long Wait Times, Outdated Systems, and Customer Frustration
Modern contact centres are buckling under pressure. Average wait times reach 12 minutes, with sectors like energy peaking at 35, causing dissatisfaction and churn. Traditional voice assistants like Siri or Alexa, and basic chatbot tools, fall short of replicating human-like interactions, often producing rigid, lag-prone responses. Businesses urgently need AI solutions that can handle high call volumes without compromising personalisation, empathy, or speed.
The Solution: Neural Voice’s Real-Time Conversational AI Platform
Neural Voice is developing a scalable, headless AI assistant designed to replicate real-time, nuanced human dialogue. Built on state-of-the-art large language models (LLMs), the platform integrates seamlessly with customer CRMs using low-code/no-code APIs. Unlike rule-based bots, the system allows natural conversation flow, emotional intelligence, and instant handling of multiple calls, cutting wait times from minutes to under 20 seconds.
Key innovations include:
- Headless architecture for flexible deployment (shared cloud, single tenancy, or on-premises).
- Pre-configured AI models for NLP, image recognition, and predictive analytics.
- Security-first design with GDPR compliance, access control, and encryption.
- No-code CRM integration via user-friendly UI and API access.
Market Opportunity & Impact
Targeting the UK contact centre market initially (worth $19.5B), Neural Voice is already working with early adopters like TUI and plans to scale to 38 centres within 5 years. The platform charges per minute, supporting significant recurring revenues, projecting £81.5M over 5 years with 40 high-skilled jobs created. Secondary markets include finance, government, and global customer service providers, with export growth expected from Year 3.
Funding Role: GrantUp’s Impact in Unlocking Strategic Growth
GrantUp’s expert guidance was pivotal in shaping a compelling, investor-ready Innovate UK Smart Grant application. From refining the value proposition to articulating market impact, their support helped Neural Voice clearly differentiate itself in a crowded AI landscape. With GrantUp’s strategic input on the business case, technical scope, and funding justification, Neural Voice secured £341,810 in grant support, accelerating development timelines and de-risking key technical objectives. This funding now enables the company to scale its core team, finalise integrations, and advance its platform to a market-ready stage.
The Future: Scaling Faster, with Strategic Backing
Thanks to GrantUp’s involvement, Neural Voice enters the next phase of growth with momentum and credibility. The successful grant award has not only secured immediate development resources but also increased investor confidence for future funding rounds. As the company prepares to launch into a high-growth, high-impact market, the foundation laid through GrantUp’s support ensures it can scale quickly, meet regulatory expectations, and lead the shift toward intelligent, inclusive, and real-time customer voice engagement.